BPO Solutions – Dnet

BPO Solutions

BPOs provide a number of advantages, including the ability to speed up business operations, deliver rapid responses, and allow clients to focus on their core goals. A successful BPO requires an understanding of the differences between supplementary and core business demands. Because of our years of experience, we are able to swiftly detect your needs and provide the most precise service possible. Because we combine creativity, innovation, and extensive industry knowledge with IT solutions.

 

Our Business Verticals

We strive to provide entirely personalized solutions that will assist you in achieving your anticipated goals and objectives. We have the resources to deliver end-to-end services beyond the call center, using frontier technologies.

Call Center Solution

Our call center experts are here to provide innovative, flexible, and performance-driven services that have a quantifiable impact on your business and provide unrivaled value. We also assist your business in resolving issues, delivering information, and establishing new sales possibilities. Every program we offer is customized to meet your individual needs.

We are offering 3 Services for Call Center – Inbound Services, Outbound Services & Specialized Services.

Features

  • Interactive voice response (IVR)
  • Skill-based routing
  • Call recording
  • Computer telephony integration (CTI)
  • Desktop notifications

  • Power dialers
  • CRM integrations
  • Call whispering & live coaching
  • Warm calling & transfer
  • Call center analytics

Telemarketing

Reach your customers easily and expand your businesses in accost effective manner. Our telesales operators make cold calls to prospects on a B2B and B2C basis to expand the reach of your products/services and, as a result, improve your company ROI. We can provide you with valuable information on unmet demands, satisfaction levels, and customer requirements.

Features

  • Generating sales lead
  • Audience acquisition
  • Market research
  • Customer satisfaction
  • Confirmation calls
  • Product launch invitations

 

  • Sales campaigns
  • Database cleansing and updating
  • Informing about sales and discount offers
  • Post-sales follow up
  • Increasing brand awareness

Telemedicine Service

Telemedicine has recently gained a lot of traction as a result of the growing deployment and development of digital technology. Our Telemedicine can help you save money on healthcare, increase efficiency and income, give your patients greater access to healthcare services, and ultimately keep your patients happier and healthier.

Features

  • Inbound
  • Outbound
  • Live Video Streaming / Conference

  • AI-Powered Chatbot
  • Live Chat
  • SMS, IVR, Email & Social Media Marketing

Phone survey

A phone survey is an appropriate tool for companies that require accurate data from hard-to-reach B2B, B2C, or consumer groups. Our phone services ensure that you may conduct a survey effectively. We've been providing a high-quality service with bias-free phone research that delivers credible data and high response rates.

Features

  • Unlimited Recorded Voice Responses
  • Unlimited Phone Interview Questions & Responses
  • Unlimited Phone Menu Branching
  • Customized Summary Reports
  • Randomized Questioning

  • Unlimited Recorded Digit Responses
  • Interview Question Time-out Feature
  • Text To Speech Data Question Insertion
  • Transfer Respondent To a Live Interviewer

Robo survey

We provide RoboCall Survey, which is a mass communication approach for conducting phone surveys that entail simultaneously delivering a pre-recorded phone message to hundreds or thousands of call receivers.

Features

  • Randomized Questioning
  • Unlimited Recorded Digit Responses
  • Unlimited Recorded Voice Responses
  • Customized Summary Reports
  • Interview Question Time-out Feature

  • Complex Response Analysis and Branching
  • Unlimited Phone Menu Branching
  • Unlimited Phone Survey Questions & Responses
  • Text To Speech Data Question Insertion
  • Transfer Respondent to a Live Interviewer

We know languages to meet your requirements. Be one step closer to excellence with our end-to-end BPO solution.