SOLUTIONS BEST SUITED FOR OUR CLIENTS

Pallitathya' Help-Line: Launched as the Dnet first call center named “Politathya Kendra” and it has provided health, legal and agricultural related issues to the rural citizens through a hotline no. This model was adopted by the leading telecommunication company to build its 789 health line. And notably, Dnet has received gender and ICT awards for this project.

Aponjon: Dnet's Aponjon with the hotline no 16227 is the largest m-Health Project in South Asia. The project has been serving pregnant, new mothers & children up to 5 (0-5) years through the general helpline and doctor counseling line number. More than 5 million mothers have been served by the project.

999 National Emergency Service: This project was the Department ICT Division, Ministry of Post, and Telecommunication & Information Technology and where Dnet successfully implemented the first phase of operations and taken part in designing and developing solutions - CRM, CMS, and also content management along with hardware solution and call center set up.

Banglalink and Robi Apps Store: Dnet started the journey with Telecommunications in 2017. The new era of expanding Dnet’s service assortment by joining hands with the Telecoms giants in the year. Banglalink and Robi largest telecom operators have partnered with OperaMini and introduced the largest premium Apps store, the “Banglalink Apps store” and “Robi Apps store” in Bangladesh. Dnet has been conducting its call center operations 24/7 on its premise.

I’Social: A new footprint set into introducing E-Commerce services for the info ladies to reach remote people and beyond through Dnet’s call center support. Dnet has provided operational and technical support to transform each info lady into a tech-savvy individual.

MAX Foundation International: Since 2018, Dnet has successfully developed an integrated CRM solution for the Max Foundation. Using the solution, Clients can collect data/opinions/feedback/complaints from the target audience through a built-in randomized calling mechanism system.

LMRF Healthcare: LMRF Healthcare is working to reduce clubfoot and provide physiotherapy treatment in the Chittagong division. Dnet has designed and developed the LMRF Healthcare call center. The LMRF healthcare call center operates through phone calls, SMS, Email to follow up doctors, stakeholders, and nurses.

Impact Study/Phone Survey: Role of Dnet call center in Projects of MIRA BUBU/SHIFT/eASE
In Bangladesh and other developing countries, telephone surveys help to get quick results when used most effectively. Phone Surveys are a way to collect information directly from project partners, participants, or beneficiaries in a systematic and standardized way. Dnet signed in their journey in 2018 for doing Impact’s study/Research/Phone survey of Govt and INGO’s projects. MIRA BUBU, SHIFT, and eASE projects are mentionable.

MIRA BUBU: Funded by SOS Children’s Villages International in Bangladesh  
The project aims to make the beneficiaries educate, train on selected learning topics through mobile technology. Dnet designed and conducted a Needs Assessment and Formative Research study before starting the development and dissemination of SMS content to the caregivers. And Dnet also designed the project in a Skype session to learn based on the needs of the beneficiaries. For collecting information from beneficiaries, Dnet conducted a phone survey through set up questionnaires.

SHIFT: Funded by EU
UNCDF, Dnet, FBCCI, and BDMS are implementing a three-year-long project named “Shaping Inclusive Finance Transformations in SAARC: Merchants Development Driving Rural Markets in Bangladesh (SHIFT-MDDRM)”. The project aims to increase the growth of 10,000 retailers, especially women, in four districts of rural Bangladesh through training and workshop. Dnet took the training and after finishing the training Dnet conducted a phone survey for getting information on them that how much they have improved their business.

eASE: Funded by USAID
Dnet along with the ICT Division and Ministry of Youth & Sports has started ‘e-Awareness for the Students against Extremism (eASE)’ project through learning platform named “Cyber champ” providing awareness and learning on cyber safety, an initiative supported by USAID’s Obirodh: Road to Tolerance project. Dnet has engaged a total of 3,200 students, teachers & others through the call center to notify for participating online quiz and online program.