Serving clients for the last 15 years!

We aim to design fully customizable solutions that can help achieve your forecasted goals and objectives. We are equipped to provide end-to-end services beyond the call center using frontier technologies vested in our resources.

VOICE

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Inbound Call

  • Basic Customer Support
  • Technical Support
  • Exclusive Support
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Outbound Call

  • Data Collection
  • Telemarketing
  • Research
  • Impact study
  • Phone Survey
  • Appointment Setting
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Live Video Streaming / Conference

  • Basic Support
  • Technical Support
  • Exclusive Support

NON-VOICE

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AI-Powered Chatbot

  • Query Management
  • Escalation
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Live Chat

  • Basic Support
  • Technical Support
  • Exclusive Support
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SMS, Social Media

  • Media Management
  • Customer Acquisition
  • Message dissemination

Industries We Are Active In

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Healthcare

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Agriculture

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Insurance

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Legal Services/ Consultations

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Travel & Hospitality

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Startups

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Technology

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e-Commerce & Retail

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Logistics & Transport

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Commercial

Contact Center Journey

Our Service Process

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Why Choose Us

How We Customize Solutions

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Need Assessment

Understanding Clients Needs & Objectives

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Requirements Analysis

Document actionable, measurable, testable, traceable scope to meet objectives

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Propose Solution

Feasible solutions offered to clients

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Design & Test

Solutions are designed and tested for clients feedbacks

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Solution Delivery / Operations

Solutions launched with real-time reporting to clients

Our Valuable Clients

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Inbound Call

  • Basic Customer Support: Inbound call center for information that does not need any special or technical skills/knowledge for the agents. Example: Call centers of telecom operators, banks, e-commerce companies.
  • Technical Customer Support: Inbound call center support that requires technical skills/knowledge. Example: Call centers of ISPs, Technical product manufacturers, etc.
  • Expert Customer Support: Services that need experts. Example: Health care, psychological consultation or legal assistance call centers.
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Outbound Call

  • Telemarketing: Outbound call centers for proactively promoting and/or selling products, services, building awareness or sales conversion
  • Data Collection: Data collection over the phone for commercial and non-commercial researches
  • Research: Gathering market insights for FMCG companies for conducting parts of research
  • Impact Study: Conducting impact studies for implemented programs, conducted for the development sectors
  • Phone Survey: Feedback collection mechanism used for engaging target audiences
  • Appointment Setting: For setting appointments
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Live Video Streaming / Conference

  • Basic Support: Basic information, troubleshooting or hands-on product launching through live streams or conference that does not require much technical knowledge.Example: Live streaming a product feature and answer queries instantaneously
  • Technical Support: Support that requires technical skills/knowledge. Example: Providing real time support for a software solution
  • Expert Support: Services that need experts. Example: Health care, psychological consultation or legal assistance with respective professionals
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AI-Powered Chatbot

  • Query Management: Fastest QRC Management (Query/Request/Complain) through feeding information and gradually integrating artificial intelligence (AI) and machine learning to answer basic customer questions via a business messenger.
  • Escalation: Chatbot that triggers specific responses such as auto dialing or calls to action to resolve customers problem by escalating the issue that requires relevant expertise.
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Live Chat

  • Basic Live Chat Services: Chatting services for telecom operators, banks, e-commerce companies
  • Technical Live Chat Services: Chatting services to the customers of ISPs, Technical product manufacturers etc.
  • Expert Customer Support: Chatting services for Health care, psychological consultation or legal assistance
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SMS, IVR , Email & Social Media Marketing

  • SMS: Message dissemination to target audiences for greater reach & coverage
  • IVR: Consists of voice based inbound directives or outbound message dissemination
  • Email: Sending out thousands of email per day to targeted audiences
  • Social Media Marketing: formulating social media branding and positioning strategy (page, group, audience, communication, engagement, interaction etc.)

    Design: Digital landscapes and content plan development
    Content: Designing, communicating and managing social media contents
    Campaign: Promoting products, services and awareness
    Customer Acquisition: Product positioning and strategy to focus on call for action and acquiring customers for growth

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Take your business to the next level

Every company is unique. Let us build you a bespoke solution that will fulfill your expectations and more.

Our Credentials

Dnet is licensed with BTRC Registration (14.32.0000.007.57.360.16.156) with 16611 as a short code and a member of BACCO (Bangladesh Association for Call Center & Outsourcing). Having unparalleled quality management systems we have achieved ISO 9001:2015 certificationsicon

+8809606003638
4/8 Humayun Road, Block-B, Mohammadpur, Dhaka 1207, Bangladesh

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