Serving clients for the last 15 years!
We aim to design fully customizable solutions that can help achieve your forecasted goals and objectives. We are equipped to provide end-to-end services beyond the call center using frontier technologies vested in our resources.
Pallitathya' Help-Line: Launched as the Dnet first call center named “Politathya Kendra” and it has provided health, legal and agricultural related issues to the rural citizens through a hotline no. This model was adopted by the leading telecommunication company to build its 789 health line. And notably, Dnet has received gender and ICT awards for this project.
Aponjon: Dnet's Aponjon with the hotline no 16227 is the largest m-Health Project in South Asia. The project has been serving pregnant, new mothers & children up to 5 (0-5) years through the general helpline and doctor counseling line number. More than 5 million mothers have been served by the project.
999 National Emergency Service: This project was the Department ICT Division, Ministry of Post, and Telecommunication & Information Technology and where Dnet successfully implemented the first phase of operations and taken part in designing and developing solutions - CRM, CMS, and also content management along with hardware solution and call center set up.
Banglalink and Robi Apps Store: Dnet started the journey with Telecommunications in 2017. The new era of expanding Dnet’s service assortment by joining hands with the Telecoms giants in the year. Banglalink and Robi largest telecom operators have partnered with OperaMini and introduced the largest premium Apps store, the “Banglalink Apps store” and “Robi Apps store” in Bangladesh. Dnet has been conducting its call center operations 24/7 on its premise.
I’Social: A new footprint set into introducing E-Commerce services for the info ladies to reach remote people and beyond through Dnet’s call center support. Dnet has provided operational and technical support to transform each info lady into a tech-savvy individual.
MAX Foundation International: Since 2018, Dnet has successfully developed an integrated CRM solution for the Max Foundation. Using the solution, Clients can collect data/opinions/feedback/complaints from the target audience through a built-in randomized calling mechanism system.
LMRF Healthcare: LMRF Healthcare is working to reduce clubfoot and provide physiotherapy treatment in the Chittagong division. Dnet has designed and developed the LMRF Healthcare call center. The LMRF healthcare call center operates through phone calls, SMS, Email to follow up doctors, stakeholders, and nurses.
Impact Study/Phone Survey: Role of Dnet call center in Projects of MIRA BUBU/SHIFT/eASE In Bangladesh and other developing countries, telephone surveys help to get quick results when used most effectively. Phone Surveys are a way to collect information directly from project partners, participants, or beneficiaries in a systematic and standardized way. Dnet signed in their journey in 2018 for doing Impact’s study/Research/Phone survey of Govt and INGO’s projects. MIRA BUBU, SHIFT, and eASE projects are mentionable.
MIRA BUBU: Funded by SOS Children’s Villages International in Bangladesh The project aims to make the beneficiaries educate, train on selected learning topics through mobile technology. Dnet designed and conducted a Needs Assessment and Formative Research study before starting the development and dissemination of SMS content to the caregivers. And Dnet also designed the project in a Skype session to learn based on the needs of the beneficiaries. For collecting information from beneficiaries, Dnet conducted a phone survey through set up questionnaires.
SHIFT: Funded by EUUNCDF, Dnet, FBCCI, and BDMS are implementing a three-year-long project named “Shaping Inclusive Finance Transformations in SAARC: Merchants Development Driving Rural Markets in Bangladesh (SHIFT-MDDRM)”. The project aims to increase the growth of 10,000 retailers, especially women, in four districts of rural Bangladesh through training and workshop. Dnet took the training and after finishing the training Dnet conducted a phone survey for getting information on them that how much they have improved their business.
eASE: Funded by USAIDDnet along with the ICT Division and Ministry of Youth & Sports has started ‘e-Awareness for the Students against Extremism (eASE)’ project through learning platform named “Cyber champ” providing awareness and learning on cyber safety, an initiative supported by USAID’s Obirodh: Road to Tolerance project. Dnet has engaged a total of 3,200 students, teachers & others through the call center to notify for participating online quiz and online program.
Our Home-based solution went live at the first hint of the COVID-19 outbreak. Thanks to our dedicated IT & Tech team, and experience. Our results have been incredible reducing attrition.
Time is essential for an uninterrupted experience, our white-labeled technology solutions are technical ‘bolt-on’ to jumpstart a fully-fledged call center with Web / Mobile App based access and support. Integrate Short & Long Code on the basis of your needs.
Fully tailor-made and customizable Data-driven & Innovative campaign management solutions, dedicated in-house data center for safeguarding your business data. Our chatbot is a homegrown tool to increase the response rate and giving a humane touch to conversations.
Get Call tracking, scheduler, reporting, In-call multiparty video conference, and many add-on features in a combined package, not to mention the State of the art hardware and software infrastructure having a user-friendly adaptive system.
We offer 24/7 customer engagement all 365 days supported by an extensive pool of proficient call center agents.
Get your business up in the leaderboard with our robust CRM, dashboard, and reporting panel. Now, never miss an opportunity to be on top of customer's minds!
Customer demands and expectations are always changing and so must your customer experience. Perfect your customer journey with the fastest QRC Management (Query/ Request/ Complaint), decrease resolution time, increase CSAT index!
All our agents are trained to provide proactive service delivery to create unparalleled CX. Know their KPI’s by heart!
All the businesses require actionable parameters to define the standing point of their project success, our agents, thus, are fully aware of their KPI’s by heart!
Our Team Leaders are very proficient in communication and skillsets that define responsible delivery of assigned tasks, so just relax while we work on your business!
Understanding Clients Needs & Objectives
Document actionable, measurable, testable, traceable scope to meet objectives
Feasible solutions offered to clients
Solutions are designed and tested for clients feedbacks
Solutions launched with real-time reporting to clients
Design: Digital landscapes and content plan developmentContent: Designing, communicating and managing social media contentsCampaign: Promoting products, services and awarenessCustomer Acquisition: Product positioning and strategy to focus on call for action and acquiring customers for growth
Every company is unique. Let us build you a bespoke solution that will fulfill your expectations and more.
Dnet is licensed with BTRC Registration (14.32.0000.007.57.360.16.156) with 16611 as a short code and a member of BACCO (Bangladesh Association for Call Center & Outsourcing). Having unparalleled quality management systems we have achieved ISO 9001:2015 certifications
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